Privacy Policy

1. Information We Collect

We collect information that you provide directly to us, including:

• Contact Information: Name, email address, phone number, mailing address
• Timeshare Information: Details about your timeshare contract, resort information, and ownership details
• Communication Records: Records of your communications with us, including phone calls, emails, and chat messages
• Payment Information: Billing information and payment card details (processed securely through third-party payment processors)

2. How We Use Your Information

We use the information we collect to:

• Provide timeshare exit and cancellation services
• Communicate with you about your case and our services
• Process payments and maintain accurate financial records
• Improve our services and customer experience
• Comply with legal obligations and protect our legal rights
• Send you important updates, newsletters, and promotional materials (with your consent)

3. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your information with:

• Service Providers: Third-party companies that help us provide our services (e.g., legal professionals, payment processors)
• Legal Requirements: When required by law, court order, or government request
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize us to share your information

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data during transmission and storage
• Regular security audits and assessments
• Limited employee access to personal information
• Secure file storage and document management systems

5. Your Rights and Choices

You have the right to:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Opt-Out: Unsubscribe from marketing communications at any time
• Data Portability: Request a copy of your data in a structured, machine-readable format

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand user behavior. You can control cookies through your browser settings.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your privacy rights

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of our services after any changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: